Emir Pejic

Administrative & Customer Support Specialist | Junior Developer | System administrator Support |

Location: Serbia
Phone: +381 63 636 296
Email: emirp93@gmail.com
LinkedIn: linkedin.com/in/emir-pejic-63299a232
Portfolio: dreaming-sky.com/emir-pejic

Professional Summary

About Me / Portfolio Intro

Hello my name is Emir! 🙂 I am deeply enthusiastic about computers and technology, constantly striving to learn and explore new advancements in the field. I am a dedicated professional with 8+ years of experience combining customer service, administrative support,project manager, and software development. My background allows me to bridge the gap between technical solutions and client needs, ensuring smooth communication and efficient project delivery.

With 2 years of hands-on Unity and programming experience, I enjoy creating small-scale software solutions and game projects, while also providing top-notch customer support and administrative management. I am highly adaptable, detail-oriented, and thrive in collaborative environments where technology meets people.

This portfolio showcases my work experience, technical skills, and projects, highlighting my ability to contribute to both client-focused roles and software development initiatives.

Work Experience

Dreaming Sky
Administrative Specialist / System Administration / Customer Support Representative (On-site)
2021 – Present

  • Provide administrative support and handle client communications to ensure a smooth workflow.
  • Manage customer requests via email and online platforms, achieving high satisfaction rates.
  • Assist in internal processes, reporting, and documentation for various projects.
  • Collaborated with the development team to integrate minor coding tasks and provide Unity support.

Utherverse Digital
Administrative Support (Remote)
2019 – 2023

  • Supported daily operations, client management, and internal reporting.
  • Handled inquiries and coordinated tasks across multiple departments efficiently.
  • Streamlined administrative procedures, improving team productivity.

Sky Tech International
Customer Support Specialist (Remote)
2016 – 2019

  • Delivered high-quality customer service and technical support to clients.
  • Assisted clients with troubleshooting and problem-solving.
  • Documented support interactions and provided feedback for service improvement.

Education

IT Academy
Python Programming Course
2024 – 2025
Focused on Python programming, software development, and practical coding projects.

International University, Novi Pazar
Bachelor’s Degree in Computer Science
2013 – 2017
Comprehensive study in computer science, algorithms, programming, and software engineering.

Technical High School
Computer Technician
Graduated 2013
Hands-on IT education including networking, software installation, and troubleshooting.

Additional Mini Courses
Completed various IT and programming topics to enhance skills and knowledge.

Technical Skills

  • Customer Service & Email Support
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Online Research & Analytics
  • Programming: Java, Python, Unity, Android Studio
  • Game Development / Unity Experience (2 years, game logic scripting, integration)
  • Task Management, Reporting, and Workflow Optimization

Languages

  • English: Advanced
  • German: Beginner
  • Japanese: Beginner

Projects

Contact Me

Feel free to reach out for any inquiries or collaborations:

Thank you for reviewing my portfolio! I look forward to connecting and exploring opportunities. 🙂